Related topics
This panel displays the settings for all preloaded AMT message statuses. When you change the settings for a status, you can define if the changes should be updated on all messages connected to the same event.
Options
| Reset | Select this option to restore the global settings for a record. Any changes on event type level will be deleted. |
Selection fields
- Event type
- Displays the selected event type.
- Status
- This code identifies the status.
- Description
- Displays a description of the status.
- Global All
- Indicates if all messages in the same event group should be updated.
- Global status
- This code indicates to what status the other messages in the event group should be set.
- Event type All
- Indicates if all messages in the same event group should be updated.
- Event type Status
- This code indicates to what status the other messages in the event group should be set.
- Event type Plug-in
- Indicates if a plug-in program will be executed for the status change.
Work with status updates (EDSD03104)
On this panel you can view or maintain the settings for a selected AMT message status. You can define that all messages connected to the same event should be updated with a new status if the status is changed. This is, for example, useful if several users have received the same message. When one of the users takes action, the status of the remaining messages is changed to that defined in the To sts field. This prevents a situation in which several users respond to the same message with different actions.
It is also possible to specify that one status is able to update another. This means that a change or update to a status will cause other messages (from the same event) to be automatically updated as well. This is similar to a chain reaction: one event triggers another. This is used by the Work with requests and returns program.
This panel can be called from Work with event types or from Table maintenance program selection:
- When the routine is called from table maintenance, the changes in the settings are valid for all event types. The global settings can be overridden on event type level.
- When the routine is called from the event type level, you can define that a specific program, such as an enquiry program or a text handling program, is executed when the status update is performed. You can connect any user-developed or adapted program to the event type.
- Event type
- Displays the selected event type.
- Status
- Displays the status code and description.
- Affect all alerts
- Indicate if other alerts should be updated.
- To status
- A value is only entered in this field if the Affect all alerts parameter is set to YES. Enter a code indicating to what status the other messages in the event should be set when the status is updated. For example, if several users have received the same message, then the status of the remaining messages might be changed to Message deleted when one of the users has accepted the message.
Value Description 0 Message created 1 Message retrieved 2 Message accepted 3 Message denied 4 Message deleted 5 Message action performed 6 Message escalated to next level 7 Message sent to business partner
- Plug-in program
- Only shown if this panel has been accessed from Work with event types. Enter the name of a program that should be executed when the status update is performed.
Work with status updates, Reset (EDSD03108)
When you use this function you restore the global settings defined for a status on table maintenance level. Any changes on event type level will be deleted. Note: This function is only valid for records on event type level.