This panel is accessed from the Service order enquiry, Order header panel by clicking Service jobs or from Service order job close.
Options
| Display lines | Select this option to view the line(s) for a service job. |
| Job desc | Select this option to view the job description for a service job. |
| Rec kit desc | Select this option to view the recommended kit description for a service job. |
| Action desc | Select this option to view the action description for a service job. |
Function keys
| Shift info | Toggle between: Serial number, Service date, Recommended amount, Actual amount and Charge amount. |
| Shift text | Toggle between Job description, Action description. |
| Total/SVC item grp | View the service order totals by service item group. |
| Profit/SVC itm group | View the service order profits by service item group. |
Service order enquiry, Job header (SOR17004)
This panel displays the service order job information of the selected job on the previous panel.
Function keys
- Job
- Displays the service order job number.
- Object
- Displays the object to be serviced or has been serviced.
Displays the measurement descriptions for measurement types used in the service order job. The measurements are defined by item in the Item file.
Service order enquiry, Service order job (SOR17005)
This panel displays all open service jobs. From this panel you can view, e.g., order lines, job and action descriptions, as well as recommended kit descriptions for the job.
Options
| Display lines | Select this option to view the line(s) for a service job. |
| Job desc | Select this option to view the job description for a service job. |
| Rec kit desc | Select this option to view the recommended kit description for a service job. |
| Action desc | Select this option to view the action description for a service job. |
Function keys
Selection fields
- Order
- Displays the order number to which the job belongs.
- Job
- Displays the job number within the order.
- Item
- Displays the item number on the job if service object is defined as mandatory on the order type (Object handling). Otherwise, this field is blank.
- Serial number
- Displays the serial number on the job. This field is blank if serial number is defined as optional on the order type (Object handling).
- Description
- Displays a description of the item of the order.
- Customer
- Displays the customer of the order.
- Customer name
- Displays the name of the customer of the order.
- Requested service date
- Displays the requested service date.
- Requested service time
- Displays the requested service time.
- Engineer
- Displays the engineer responsible for performing the job.
- Name of engineer
- Displays the name of the job engineer.
- Recommended kit
- Displays a code from the Recommended kit table indicating the action that needs to be taken for the job.
- Agreement
- Displays the service agreement connected to the job object, if such an agreement exists.
- Closed
- Indicates if the order has been closed.
- Order status
- Displays the order status.
- Calling date
- Displays the date when the customer contacted your company requiring the service job.
- Calling time
- Displays the time when the customer contacted your company requiring the service job.
- Warranty
- Displays the supplier warranty code, if such a code exists.
- Location
- Displays the location of the job.
- Order type
- Displays the order type of the job.
- Response time
- This field only applies for agreement orders. The reponse time indicates within which time span your company has promised to reply the customer as defined for the object in the Agreement file.
- Completion time
- This field only applies for agreement orders. The completion time indicates within which time span your company has promised to complete the servicing of the object as defined in the Agreement file.
- Service code 1-4
- The lead texts for these four columns depend on the text defined for the corresponding service code in the Service code table. Each activated column lists the applicable service code indicating the type of work that needs to be done on the related object.
- User description
- For each column representing the related service codes 1-4, the user description of the service code is displayed.
- Measurement quantity 1-4
- These four columns display the different measurement types that the related service object carries. A maximum of four measurement types can be defined per object.
- Description
- For each column representing the related measurement types 1-4, the description of the measurement type is displayed.
- Service order priority
- Displays a priority code from the Sales order type table indicating the priority of the job. Valid codes are 1-9, where 1 is the highest priority.
- Debtor
- Indicates the debtor of the order.
- Debtor name
- Displays the name of the debtor of the order.
- Addr no
- Displays the debtor’s first address line.
- Delivery address name
- Displays the delivery address.
- Address 1-3
- Displays address number 1, 2, or 3 as specified for the customer of the order.
- Postal code
- Displays the postal code of the related address number.
- City
- Displays the city of the related address number.