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  13. Re-open an A/R invoice...

Re-open an A/R invoice that has been settled by a rejected payment

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Prerequisites
Use a payment document type with a pre-defined pseudo account as contra account, and Reverse sign set to NO and Settlement panel set to YES. For more information on which contra accounting methods you may use, see About entering A/R payments manually.

  1. Select the Enter financial transactions menu item.
  2. On the Financial system transaction entry panel, complete the applicable fields and click OK.
  3. You remain on the same panel which is now updated. Tick A/R payments and click OK.
  4. You access Work with A/R payment entries, Transaction entry. The following fields are mandatory:
    5. Document type
    Enter the document type for your payment.
    Debtor number
    Enter the number of the debtor for which you want to reverse a payment (meaning re-open a document).
    Transaction amount
    Enter the amount you want to re-open as a debit amount. Since we use a document type with Reverse sign set to NO the control account will be debited and the bank account will be credited instead of the opposite, which is the case for a normal payment.

    Click OK when you have completed all relevant fields. The system retrieves defaults for the fields that were left blank. Click OK again to confirm. The system creates the postings automatically, based on the definitions for the payment document type. The payment transaction will update the Accounts Receivable immediately. Now the balance for your debtor is correct again.

  5. You access the A/R settlement workbench with all open documents for the debtor. The payment document you have entered is shown first, and has already been settled. Note: Your payment is shown with a positive amount, just like an invoice, and not with a negative amount as a normal payment. Since only the open documents for the debtor are shown on this panel, select the Reverse settlement option from the Function list to access the closed items.
  6. You access the Batch settlement overview with all the settlements for the debtor. Tip: You can use the fields at the bottom of the panel to position on the document. For example, use the document type and number of the payment. Note: If the invoice was settled by a credit note it is the credit note that is displayed on this panel. Select the payment and click OK.
  7. You access the Batch settlement overview with all the documents included in the settlement (payment) you selected. Select the invoice you want to re-open and click Reverse selected entries.
  8. You access the A/R settlement workbench again. The re-opened document is now displayed first. Note: The document now has a remaining amount again and is completely re-opened. Note: Since difference documents and control account adjustment documents are always created as settled documents, they cannot be selected and reversed. Click Update to update the settlement.
  9. You re-access Work with A/R payment entries, ready for a new transaction entry. To see the entries you have made, go back to the previous panel. To close your entries, see About starting/closing manual transaction entry.

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