The planning, reporting and handling of preventive service is handled in DC1 Service via preventive service orders. The service object defines preventive services, and describes how frequently preventive service is conducted as well as the corresponding time and material that is needed (this is defined by the service kits). See Add preventive service information to a service object.
Based on this information, it is possible to create preventive service orders, either directly or through a preventive service order suggestion.
A service object can be completed with information that will result in service orders being periodically created for the service object.
Mandatory information
Fields that are necessary for completion are:
- Service interval
Specified in weeks and indicates how often the generation is to be activated. - Next inspection date
Denotes the next date for generation. This field will be updated with the next event from the Preventive service calendar when an order is created. - Order type
The sales order type that the created order will receive.
Optional information
Fields that you can also complete are Recommended kit and Service engineer. Such fields will then also be copied to the created preventive service order.
Automatic generation
The Generate preventive service orders program refers to Service object file’s preventive data and checks whether objects that are due for preventive service (field Next inspection date) is within the service period. A selection panel precedes the Generation program, where information concerning the Service period, Customer number, Item, Serial number, and Handler can be specified.
A printout of the automatically created preventive service orders will follow the generation.
Maintenance of preventive service orders
Preventive service orders can also be entered manually via the Work with service order routine.
The maintenance of automatically generated preventive service orders follows the same principles as the maintenance of manually entered service orders for unplanned service and ordinary repair.
Enquiries and printouts
- Service order enquiry
- Service objects – Preventive service information
- Service objects – Preventive service calendar
- Generated service orders list