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  7. Escalate support levels (HLR05001)

Escalate support levels (HLR05001)

This program is used to change the requests which have reached an escalation level, according to the After no of days parameter (in Work with request status codes) at current status. After submitting this program (job), all delinquent requests will be promoted to the relevant support level, which is defined in the Escalation level field in Work with request status codes.