The following describes how to report the time that an engineer spent working on an existing service order job. Since the service item to be used will not be based on automatic time calculation, you will have to calculate and enter what is normal time and what is overtime.
The entered time transactions will later be copied over to the service order as a basis for charging the customer in the service order close routine. Also, the generated time transactions will be the basis for the Time follow up enquiry.
Time transactions are usually entered after the service engineer comes back from a job. This means that the service order probably exists in the system.
- Select the Work with time transactions menu item.
- On the initial panel, mark the applicable engineer and click Select.
- You access the Work with time transactions, Time transactions panel. Click Add.
- You access the detail panel where you enter date and time details for the engineer. You can also enter a service item for overtime hours for the same job. Complete the following fields:
- Date
- Enter the date when the job was performed.
- Service order
- Enter the service order number.
- Job
- Enter the job number.
- Service item
- Enter a code from the Item file. Depending on the type of time transactions you are entering, enter either a service item for normal hours or a service item for overtime hours in this field. Note: In both cases, the service item must be of type service item, and must state in the Service item group table that the item is allowed in Time transaction.
- Quantity
- Enter the quantity of hours in this field to ensure that you can manually create time transactions. Hours are only calculated automatically when start and stop times are used. Note: The service item group must allow quantity when hours are entered in the Quantity field.
Click OK. Exit the routine.