Related topics
On this panel the messages that you have received from DC1 Alert Management are displayed. You are able to view the history of these messages, as well as more details pertaining to them.
DC1 Alert Management is a system that uses parameters, limitations and filters to monitor certain events in DC1. For example, if you work in the Accounts Receivable department and are responsible for dealing with outstanding payments, then the system may be arranged in such a way that you receive messages informing you of customers who have amounts outstanding for more than 60 days. However, DC1 Alert Management can be used in a vast number of ways and messages can relate to almost anything that the System Administrator configures.
Options
| More info | Select this option to read more information about a message. |
| History | Select this option to view the history for a message. |
| Escalate | Select this option to escalate a message to the next level. |
Function keys
Selection fields
- Date
- This column lists the dates on which the messages were sent to you.
- Message header text
- This column lists brief explanatory texts about the events that have occurred and for which you have received a message.
- Event
- This column lists the names of the events for which you have received a message.
Alert message enquiry, History (EDSD15005)
On this panel you are able to view the detailed history of this message.
- Text
- Displays descriptions of the steps through which the message has progressed.
- Handler
- Displays the handler (user ID) who was responsible for the message at the specific time when each step occurred.
- Date
- Displays the date on which the message progressed through each step.
- Time
- Displays the time at which the message progressed through each step.
Alert message enquiry, Escalate (EDSD15008)
On this panel you are able to view the escalation that may be performed for this message.
- Date
- This column lists the dates on which the messages were escalated to your handler.
- Message header text
- This column lists brief explanatory texts about the event types for each escalation.
- Event
- This column lists the event types for each escalation.
Alert message enquiry, More selections (EDSD15011)
Once you have made your selections, click OK to view your message according to the search criteria you have configured.
Function keys
More selections
- Event type
- Creation date
- Receiver
- Status
- Parameter
- Enter a value from the Field reference file that you want to make use of in your search.
- Parameter value
- Enter a parameter for the field that you want to base your search on.