Using this program you can define that all messages connected to the same event should be updated with a new status if the status is changed. This is, for example, useful if several users have received the same message. When one of the users takes action, the status of the remaining messages is changed to a pre-defined status. This prevents a situation in which several users respond to the same message with different actions.
This program can be called from Work with event types or directly via Work with status updates. The following difference between the two applies:
- When the routine is accessed directly via Work with status updates, the changes in the settings are valid for all event types. The global settings can be overridden on event type level.
- When the routine is called from Work with event types, you can define that a specific program, such as an enquiry program or a text handling program, is executed when the status update is performed. You can connect any user-developed or adapted program to the event type.
Depending on if you want to define global settings or not, access the program as follows:
- To define status updates for all event types, select the Work with statuses menu item.
- To define status updates for a specific event type, select the Work with event types menu item.
The following instructions apply when the routine is accessed from the Work with event types menu item.
- On the main panel, select a type and click Statuses.
- You access Work with event types, Statuses. This panel displays the settings for all preloaded AMT message statuses. Select the status code you want to update and click Change.
- You access Work with status updates. On this panel you can view or maintain the settings for a selected AMT message status. Complete the following fields:
- Affect all alerts
- Indicate if all messages in the event group should be updated.
- To status
- Only applicable if Affect all alerts is set to YES. Enter a code indicating what status the messages in the event group should receive when the status is updated. For example, if several users have received the same message, then the status of the remaining messages might be changed to Message deleted when one of the users has accepted the message.
| Status code | Description |
|---|---|
| 0 | Message created |
| 1 | Message opened |
| 2 | Message approved |
| 3 | Message rejected |
| 4 | Message deleted |
| 5 | Message action performed |
| 6 | Message escalated to next level |
| 7 | Message sent to business partner |
Click OK. The message status has been updated. Exit the routine.
Related topics
- Setting up DC1 Alert Management
- Configure the data queue settings
- Configure the basic properties of a new event type
- Create parameters for an event type
- Create parameter limits
- Create parameter filters
- Create client types
- Assign receivers to an event
- Assign and de-assign senders for an event
- Create event actions
- Assign clients
- Assign users to signatures