Erroneous service orders could be created during the copy process or when orders in batch are created (i.e. retrieved from DI, MDC, IRO and Sales).
Checks are performed during the copy and retrieval process. If there are any errors in the source being copied or retrieved, the order itself will be created, but you must correct the error to be able to continue processing.
From the Header view you can toggle the following two modes:
- Orders not in error = displays all orders that do not contain errors.
- Orders in error = displays all orders containing errors. The errors could exist on Header, Line, Address and/or Service Job Header level.
The level on which the error was found is outlined with the applicable error code in the Error code column (i.e. H = Header, L = Line, A = Address, J = Job). In this mode you also have the option to drill down to the applicable level to view the error and also make the necessary corrections.
To work with erroneous orders do as follows:
- Select the Work with service orders menu item.
- You access Work with service orders, Header view. Toggle to Orders in error mode.
- Select the applicable option to view the details on that level, alternatively select the Correct option to drill down to the error and correct it.
Note: You have to correct errors on the highest level first. For example, errors on Order Header level must be corrected before erroneous lines can be corrected. If errors exist on Line level, other lines on the order can be correctly updated, but these lines cannot be processed further until the entire order is corrected.
For additional information on orders in error, refer to the Panel help for the applicable panel.
When the error(s) have been corrected you can continue processing the order.
Exit the routine.