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Process returns for MDC orders

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Returns can only be processed for credit orders of direct or internal stock replenishment order types. When an MDC credit sales order is entered in demanding company, a temporary reservation of stock and a credit sales order is created in supplying company to indicate the quantity to be returned. Goods are directly returned by the customer to supplying company. The following describes how to process a return for MDC orders.

Prerequisites
A default order type for credit orders must be defined for the Credit order type field in the MDC customer file to be able to process MDC returns.

The following flowchart illustrates the processing of returns in an MDC sales order.

Flowchart

To view the order life cycle for processing of returns in an MDC sales order, click to expand the section.

Order status life cycle – processing of returns in an MDC sales order

The following table illustrates the processing of returns in an MDC sales order:

MDC demanding company   MDC supplying company
Sales order ST Purchase order ST   Sales order ST
The sales order type direct return for the customer entered into the system. 10 The purchase order is automatically created and sent to the MDC supplying company. 20 -> Sales order is automatically created. 10
— — — —   The pick list has been printed. 30
— — — — <- The pick list has been confirmed (The purchase order confirmation is sent). 45
The sales order line is ready to be invoiced. 45 The purchase order has been received. 60   — —
The invoice is printed. 60 — — <- The MDC invoice to the demanding company has been sent. 60

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