Only manually held orders or orders with system-defined order held reason codes defined with Manual release set to YES may be manually released. See Work with order held reason codes for an overview of the system-defined reason codes.
You can release an order in two ways:
- In the Work with sales orders program:
- On the Header view panel, the Hold order column denotes the level of the order hold. Orders held on order header are denoted by the panel value for order (O). Note: Although you selected an order containing order level reason codes, this order can also contain reason codes assigned on line level.
- Select the applicable order and click Hold reasons. On the Work with held sales orders, Reasons panel, click Release and confirm. If several held reasons exist for the order, you will access the Held reasons panel. From there you then release the order.
The Released by field on the Work with held sales orders, Reasons panel displays a code from the Signature table indicating the credit handler who released the hold. For system-released holds, the field displays *SYSTEM.
- In the Work with held sales orders program which is described in this task.
- Select the Work with held sales orders menu item.
- On the initial panel, the following columns are displayed:
- Order
- Displays the order number.
- Handler
- Displays the signature of the person who entered the order.
- Hld
- Denotes the level at which the order is being held (i.e. panel values indicating Lines or Order). For the purpose of this task, you can only select a record that is being held at order level (O).
- RC
- Displays the reason code defined on the order header when the order was held. To view the codes that are pre-loaded at the time of installation, refer to the Panel help for the Work with held sales orders program or Work with order held reason codes.
- You access Work with held sales orders, Reasons. Click OK to confirm the release. The order process can now continue. Note: After the release, the Released by field on the Work with held sales orders, Reasons panel displays a code from the Signature table indicating the credit handler who released the hold. For system-released holds, the field displays *SYSTEM. Exit the routine.
If you want to work with the order, click Maintain order.
If several reason codes exist and you want to drill down to view all reasons before you release the order, click Reasons, then All reasons.
For the purpose of this task, select the order you want to release and click Release order.