DC1 Help Centre 12.0

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These types of orders could be created during the copy process or when orders in batch are created (i.e. retrieve from DI, MDC, IRO and Service).

Checks are performed during the copy and retrieval process. If there are any errors in the source being copied or retrieved, the order itself will be created but you must correct the error to be able to continue processing.

From the Header view you can toggle the following two modes:

Orders not in error = all orders that do not contain errors.
Orders in error = Displays all orders containing errors. For sales orders the errors could exist on Line, Header and/or Address level. For Service orders the errors could exist on Header, Line, Address and/or Service Job Header level. See Work with erroneous service orders for the handling of service order related errors).

The level on which the error was found is outlined with the applicable error code in the Error code column (i.e. H = Header, L = Line, A = Address). In this mode you also have the option to drill down to the applicable level to view the error and also make the necessary corrections.

Select the Work with sales orders menu item.
On the Header view panel click the Orders in error function key to switch to that mode.
Select the applicable option to view the details on that level, alternatively select Correct to drill down to the error and correct it.

Note: You have to correct errors on the highest level first. For example, errors on Order Header level must be corrected before erroneous lines can be corrected. If errors exist on Line level, other lines on the order can be correctly updated (e.g., stock is reserved, attached to shipment, etc), but these lines cannot be processed further until the entire order is corrected. Once corrected you can continue processing the order.