This routine handles re-opening of all Accounts Receivable documents, i.e., invoices, payments, and all types of differences as well as group documents.
There are four different situations that might lead to a re-opening of a settled document:
- You have posted a payment for which you never received any money. This means that you have an incorrect balance on your bank account, as well as an incorrect debtor balance. Correction of this type of error is described in Re-open an A/R invoice that has been settled by a rejected payment.
- You have posted a payment for which you never received any money. This means that you have an incorrect balance on your bank account, as well as an incorrect debtor balance. In addition you would like to settle exchange rate differences using the accounts for gains and losses (Pseudo account code 6). Correction of this type of error is described in Re-open an A/R invoice with exchange rate differences.
- You have entered a payment for the correct customer but settled it against the wrong invoice. In this case the debtor balance is correct as well as the bank account balance. However, you may still want to re-open the incorrectly settled invoice to correct the mistake. Correction of this type of error is described in Move a payment from one invoice to another for the same debtor.
- You have posted the payment to the wrong debtor. This means that you have an incorrect debtor balance for two of your debtors. The balance on your bank account is correct and therefore you do not want any other postings than movements to the correct control accounts. Correction of this type of error is described in Move a payment from one debtor to another.
See also About entering A/R payments manually for more information.
Enquiries and printouts
- A/R transactions and balances – contain details and settlement information for all A/R transactions that have been entered. It displays all settlements for a document, including re-opening.
- G/L transactions – contain the G/L postings for all A/R transactions that have updated the General Ledger. You can use the parameters document type and number for selection.
- A/R transaction list – displays details for all A/R transactions that have been entered. A number of sequence and selection parameters are available, to give you the list that is relevant for your needs.
- G/L transaction list – displays details for the G/L postings of A/R transactions. You can use the parameters document type and number for selection.
- A/R balance list – displays customer balances on different levels.